Customer Intelligence & Insights, integrated customer analytics software that collects and analyzes large volumes and varieties of data to enable banks, retailers and communication service providers to deliver exceptional customer experiences at every step of their buyer journey, quickly and cost effectively.
Read the Everest Group PEAK Matrix for Digital Service Providers to see how Customer Intelligence & Insights and Intelligent Urban Exchange help position TCS as a leader and star performer when it comes to redefining customer experience with digital.
DS&S Group software helps companies and cities…
- Capture and ingest vast amounts of data from varied sources;
- Connect with other ecosystem players and partners;
- Detect and learn new consumer consumption patterns
…helping them gain insights that allow them to:
- Dynamically tailor experiences focused on the consumer’s requirements
- Implement automated real-time decision-making
- Predict and prescribe new forms of engagement that optimize resources and consumer satisfaction
- Loyal, profitable customer and citizen relationships
- The right experience across all points of engagement
- Operational excellence and agility
- New revenue opportunities
- Extended value across the customer journey with new products, business models, and partnerships
- Low TCO and high ROI with our scalable, integrated and open Connected Intelligence Platform (CIP)