Connected Consumer Intelligence

Solutions for the Connected Economy

A New Intelligence for the Connected Economy: Delivering the Hyper-Personalized Experiences Today’s Consumers Expect

Cities and enterprises across all industries are looking for ways to leverage data and analytics to transform their operations, do more with less and deliver personalized experiences that meet the rising expectations of today’s always-on customers.

As the volume, variety and velocity of data continues to increase, businesses must find new and better ways to harness the insights hiding in their data, as well as develop easier and more cost-effective ways to access, store and manage data.

TCS has developed an enterprise insights platform that simplifies and accelerates data and analytics initiatives, enabling organizations of all sizes to understand more from their data about their products, customers and operations.

With the flexibility to handle any type of data, the unified platform delivers end-to-end capabilities–data acquisition and management, analysis, reporting and visualization, application development and data sharing and monetization– for valuable business insights in real time.

To speed time-to-market with the enterprise insights platform, TCS has also built and productized best-practice customer analytics use cases for banking, retail, communications and smart cities.

The open, flexible and pre-integrated architecture of our solutions keeps costs down, requires fewer specialized skill sets and speeds time to market.

Our solutions include:

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TCS’ AI-powered Customer Intelligence & Insights software automatically discovers consumer personas hidden in a variety of customer interaction data across channels. This provides opportunities for brands to engage a consumer in the right context and in real-time so that they’re aligned with the individual’s shopping goals and intent.Full Quote

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Leslie Hand,GVP,IDC Retail Insights

TCS DS&S Group awarded the 2019 Channel Innovation Award for Big Data and Analytics Innovation. Read the press release here.

Customer Intelligence & Insights (CI&I)

Customer Intelligence & Insights is an integrated customer analytics platform with industry-specific solutions designed specifically for banking, retail and communications. CI&I collects and analyzes large volumes of data from a wide array of sources enabling organizations in those industries to deliver exceptional, hyper-personalized customer experiences at every step of the buyer’s journey–quickly and cost effectively.

Intelligent Urban Exchange (IUX)

Intelligent Urban Exchange is an integrated smart cities platform that provides cities, utilities and transportation operators with real-time, actionable insights. The IUX City Command Center enables city managers to view and analyze city-level functions and events in real time across departments with domain-specific solutions for water, transportation and energy.

Connected Intelligence Platform (CIP)

Connected Intelligence Platform is a scalable enterprise insights platform for quickly and easily building analytic use cases from all types of data. It provides data ingestion, data transformation, data analysis and advanced analytic modeling for improved business performance, efficiency and growth.

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