Connected Consumer Intelligence

Solutions for the Connected Economy

Customer Intelligence & Insights (CI&I)

Customer Intelligence & Insights, integrated customer analytics software that collects and analyzes large volumes and varieties of data to enable banks, retailers and communication service providers to deliver exceptional customer experiences at every step of their buyer journey, quickly and cost effectively.

Intelligent Urban Exchange (IUX)

Intelligent Urban Exchange, integrated software that provides cities, utilities and transportation operators with real-time, actionable insights that help them optimize services in critical urban domains such as water, transportation and energy.

Connected Intelligence Platform (CIP)

Connected Intelligence Platform, integrated software that allows companies in consumer-facing industries to design highly targeted engagement solutions that meet the rising demands of connected consumers.

Read the Everest Group PEAK Matrix for Digital Service Providers to see how Customer Intelligence & Insights and Intelligent Urban Exchange help position TCS as a leader and star performer when it comes to redefining customer experience with digital.

Our Approach

DS&S Group software helps companies and cities…

  • Capture and ingest vast amounts of data from varied sources;
  • Connect with other ecosystem players and partners;
  • Detect and learn new consumer consumption patterns

…helping them gain insights that allow them to:

  • Dynamically tailor experiences focused on the consumer’s requirements
  • Implement automated real-time decision-making
  • Predict and prescribe new forms of engagement that optimize resources and consumer satisfaction

Benefits

  • Loyal, profitable customer and citizen relationships
  • The right experience across all points of engagement
  • Operational excellence and agility
  • New revenue opportunities
  • Extended value across the customer journey with new products, business models, and partnerships
  • Low TCO and high ROI with our scalable, integrated and open Connected Intelligence Platform (CIP)

Learn from Connected Consumer Intelligence expert blogs

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