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Information Booth 2.0: Curating Digital Experiences for the Connected Consumer

Each weekend in the winter, I drive 200 miles north to Warren, VT to feed my family’s appetite for skiing, and the funky hippie vibe of the Mad River Valley. Yes, you westerners, I know that I [...]

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Banking in the Era of the Connected Customer: How to improve customer experience, drive operational excellence, and increase marketing effectiveness – all at the same time

In 1995, strategy gurus and marketers ran to bookstores, or used the one-year-old Amazon (which only sold books), to get their very own copy of Michael Treacy’s and Fred Wiersma’s “The Discipline [...]