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Old Measurements Don’t Fit: How to Tailor Real-time Connected Customer Experiences

“The only man I know who behaves sensibly is my [...]

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The Bright Horizon of Black Friday

Just like video killed the radio star, digital killed the doorbuster [...]

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Going Grocery Shopping for Thanksgiving in the Year 2028

  It’s 10:00 am, two weeks before Thanksgiving, 2028. [...]

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Europe’s New Privacy Rules May Have a Silver Lining: Improving Customer Experiences

By Seeta Hariharan, GM and [...]

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Three Ways REI’s 2018 #OptOutside Campaign Blazes a New Trail for the Customer Experience

For the fourth [...]