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Connected Consumer Insights Can Boost Brands

When Scandinavian Airlines System CEO Jan Carlzon was leading the turnaround of Scandinavian Airlines System in the 1980s, he recognized the critical importance of the countless interactions that [...]

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How Regional Banks Can Harness Data to Deliver Hyper-personalized Customer Experiences

As an avid traveler, I take great pleasure in discovering traditional cuisine and exploring local architecture. During a recent trip in Florence, Italy, I was able to try new dishes and visit the [...]

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There’s Still Time for Retail Banks to Get Out Ahead of Open Banking

  Open banking is coming, and its arrival is not a question of if, but when. It’s already in Europe and the U.K. and savvy banks in the U.S. are getting ready now. Open banking–where [...]