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When It Counts, Can we Count on our Cities?

Nothing clarifies what is truly vital, and what is not, like a crisis. This is especially true when daily routines, business-as-usual and even community health are threatened. At a time when the [...]

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Retail Business as Unusual- How to Respond to Customer Needs ‘Now’ and in a Post-COVID World

The prospect of a pandemic has been well known for years, but no one could have predicted the impact COVID-19 is having on our world. At times like these with everything in flux, it is difficult [...]

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When Financial Services Meets the Platform Economy: Turning Challenges into Opportunities

Banking has been around since the first currencies were minted in the 7th century BC and the business model has changed little over time. Yet with the advent of the internet and the [...]

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How Banks Respond to the COVID-19 Crisis Now Will Set Them up for the Future

In the rapidly changing environment of the COVID-19 crisis, banks and other financial institutions are facing a real-time test.  How are they responding to real customer needs, and how will that [...]