About TCS Digital Software & Solutions Group

Delivering on the Promise of Connected Consumer Intelligence

Connected Consumer Intelligence, Delivered Through Software Solutions

Organizations in every industry are up against an unprecedented combination of threats and opportunities. Banks are facing disruption from FinTechs. Retailers are seeking the right balance between digital and physical. Communications service providers are searching for new paths to value, and cities are seeking new ways to make cities more attractive places to live, shop and do business. We can help.

Tata Consultancy Services’ Digital Software & Solutions Group is part of one of the world’s largest IT solutions firms. Our experience delivering consumer-focused digital transformations to the world’s most successful organizations has informed the development of our portfolio of products for the retail, banking, communication and smart-city sectors.


What TCS Brings to the Digital Transformation Market

A conversation between IDC’s Frank Gens and TCS Digital Software & Solutions Group General Manager and Group Head Seeta Hariharan.

Client Needs Drive the TCS Digital Software & Solutions Group

IDC has predicted that 50% or more of the global economy will be digitized by 2022, which means that it is imperative for organizations to figure out how to survive and grow in the new digital world. Many enterprises are wrestling with their data silos, lack of strategy and piecemeal technologies. They lack a Connected Consumer vision, one that helps them understand and engage with their customers more deeply.


To address this critical need, DS&S group offers:

  • Customer Intelligence & Insights, integrated customer analytics software that collects and analyzes large volumes and varieties of data to enable banks, retailers and communication service providers to deliver exceptional customer experiences at every step of their buyer journey, quickly and cost effectively.
  • Intelligent Urban Exchange, integrated software that provides cities, utilities and transportation operators with real-time, actionable insights that help them optimize services in critical urban domains such as water, transportation and energy.
  • Connected Intelligence Platform, integrated software that allows companies in consumer-facing industries to design highly targeted engagement solutions that meet the rising demands of connected consumers.


These software solutions are built to address the many challenges innovators face:

  • Time to market. How fast can you connect your disparate information sources and generate actionable insight from them? DS&S solutions are modular, industry-ready and based on open-source standards, so your time-to-insight aligns with the speed of business.
  • Rapid, continuous innovation at low cost. Can you incorporate the latest machine learning technologies, without a lot of investment on a timeline that meets market realities? DS&S solutions are built from the ground up to be agile and future friendly.
  • Can you buy what you need today, and add on capabilities in the future without disruption? Modular design is baked into DS&S solutions.
  • Do your IT vendors know your industry, inside and out? Do they have the ready-to-go use cases, dashboards and applications that will meet your current and emerging needs? DS&S industry software solutions are designed with your business needs in mind.



About Tata Consultancy Services (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata Group, India’s largest industrial conglomerate, TCS has a global footprint and is listed on India’s National Stock Exchange and Bombay Stock Exchange.

For more information, visit us at www.tcs.com.


Keep up to date with TCS Digital Software & Solutions Group news, webinars, conferences and more.

IDC – TCS and Tech Data Partner with a Business Insights Software Product Solution IDC Strategic Alliances and Ecosystem Newsletter, July 2019

TCS Press Release – TCS Adopts Data Driven Insights to Increase Impact of Community Initiatives in North America June 27, 2019

TCS Press Release – Special Report Offers Civic Leaders Effective Strategies to Build Smart Cities May 20, 2019

TCS Press Release – TCS Debuts Connected Intelligence Data Lake for Business™ on AWS Marketplace January 15, 2019

TCS Press Release – CRN Magazine Presents TCS’ Seeta Hariharan with “Woman of the Year” Award October 23, 2018

CRN – ‘Self-confidence is like rocket fuel’: Meet CRN’s Woman of the Year October 22, 2018

TCS Press Release – TCS Named a Leader in Customer Journey and Analytics Software by EIQ Research June 12, 2018

TCS Press Release – TCS Customer Analytics Software Taps Internet of Things Data for Connected Customer Experiences June 5, 2018

TCS Press Release – TCS Software Executive Seeta Hariharan Named to CRN “2018 Women of the Channel” List May 25, 2018

ITS International – Tata’s smart city software reduces payback period from LED streetlights March 13, 2018

Arrow Electronics Press Release – Arrow Unveils Initiative to Enable Nordic Channel Customers to Sell Prepackaged Digital Transformation Software from TCS March 5, 2018

TCS Press Release – TCS Wins Cloudera’s Global Partner of the Year Award November 2, 2017

TCS Press Release – Machine Learning Smart City Software from TCS Slashes Payback Period for LED Streetlights May 22, 2017

TCS Press Release – TCS and Gfi Informatique Unveil Smart City Technology to Enhance Urban Transportation in Belfort, France January 25, 2017

TCS Press Release – TCS Analytics Software Helps Retailers Tap Internet of Things to Serve Up Personalized Customer Experiences August 25, 2016

TCS Press Release – TCS Digital Software & Solutions Group Delivers Operational Analytics for Retail Banks May 23, 2016

TCS Press Release – TCS Digital Software & Solutions Group Brings Intelligent Water Management to Smart Cities April 20, 2016

TCS Press Release – TCS and Gfi Informatique Sign a Strategic Agreement to Accelerate Smart Cities Programs in France November 24, 2015

TCS Press Release – TCS Digital Software & Solutions Group Introduces Smart City Accelerator Solution September 22, 2015

TCS Press Release – TCS Digital Software & Solutions Group Introduces ‘Customer Intelligence & Insights’ for Retail Banks September 16, 2015

Read insights from our customer experience experts in our blog, Catering to the Connected Consumer. 

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