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Rising from the Ashes of the Retail Apocalypse

Perhaps not surprisingly, the term “retail apocalypse” has [...]

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New Year’s Resolutions for Improving the Retail Customer Experience in 2019

According to the agenda for NRF [...]

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The Three Most Outdated Pitches You’ll Hear at NRF 2019

If your business has anything to do with retail you know NRF [...]

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The Bright Horizon of Black Friday

Just like video killed the radio star, digital killed the doorbuster [...]

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Long Live Retail Banks!

My parents used to say “If you don’t have the money in your wallet, you can’t [...]

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Guidebook for the Retail Customer Journey

As we continue to watch a few top retailers gobble up [...]

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Cross-urban Domain Data: The Key to Helping Cities Move from Connected to Smart

I spend a lot of time thinking about IoT, smart business [...]

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Connecting the Dots on the Customer Journey

In earlier times, marketers (like me) regularly utilized data that [...]

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Information Booth 2.0: Curating Digital Experiences for the Connected Consumer

Each weekend [...]