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Safety is the New CX, But then What?

Customer Experience has become the focal point for how retailers deliver value to their customers. The classic four Ps of marketing (product, price, promotion, and place) have taken a back seat [...]

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Hyper-personalize to Make the Jump to Lightspeed

Retail marketers have been personalizing customer messages and offers since the dawn of… retail. But doing it at scale, regionally, nationally, and globally requires data and automation. And now, [...]

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The App that Will Help us Save our Financial Futures

At the center of your net worth is a virtual pile of money. But our piles of money have become elusive. They are no longer residing in cash in a physical bank and people are making more [...]

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NRF 2020 Vision– Customer Experience is King. But What’s Changed Since Last Year?

Once again, “Retail’s Big Show” is upon us. The NRF 2020 Vision website says “See why this year’s Big Show is nothing you’ve seen before.” To save myself the trip (and maybe you), I decided to do [...]

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For Big Data, it’s Time to Start Embracing your Data Silos

Imagine that in the apartment above you, your neighbor turned on all the faucets, plugged all the drains and water started leaking into your home from above. You need to catch all the water to [...]

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Breaking Down the Barriers to Big Data and Analytics

Big data and analytics have been top priorities for businesses across many industries for several years. There are countless studies to support this. Businesses are increasingly focused on [...]

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Visual Search Shortens the Customer Journey – for Better, or Worse

The use of AI in retail continue to rise. We see it in chatbots, ecommerce apps, customer analytics and more.  A perfect example is AI-powered visual search, which is quickly becoming an [...]

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Mid-size Retail Banks are Winning the Customer Experience Battle

Online and mobile banking is on the rise. Millennials are embracing born-on-the-web alternatives to make payments and for checking and savings accounts and loans. Impending Big Tech rivals like [...]

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You Still Don’t know Your Customers, and It’s Killing You

Marketing, as a practice is becoming more scientific. Thanks to the increasing availability of customer data, advances in analytics, real time processing, AI, ML, etc., marketing organizations [...]

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Can Customer Data Bring Back the Friendly Skies?

Overall customer satisfaction with America’s airlines is at an all-time high. It’s true. J.D. Power’s 2019 North American Airline Satisfaction Study scores US carriers 773 out of a 1,000 which is [...]

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