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Europe’s New Privacy Rules May Have a Silver Lining: Improving Customer Experiences

By Seeta Hariharan, GM and group head, TCS Digital Software & Solutions Group   In advance of the European Union’s rollout of a major expansion of consumer digital privacy and [...]

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The Customer is (Still) Always Right

When business leaders discuss with me the essentials of good customer service, I harken back to the late 19th and early 20 centuries. It was then that pioneering retailers such as Harry Gordon [...]

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Introducing TCS Connected Intelligence Platform: Harness the Power of Connected Consumer Intelligence™ to Create New Business Value

This morning, my phone disabled my house alarm, turned on my room light, turned off my outdoor lights and set my thermostat to a mellow 72 degrees. This is just a hair shy of what science fiction [...]