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Hyper-Personalization You Can Bank On

I log into my banking website and a chat bot pops up asking me how they can assist – that’s personal!  I walk into my local bank branch and the teller comments that my account balances are high [...]

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Ecosystem Power: Unusual Partnerships, Uncommon Success

To deliver the connected experiences today’s consumers demand and expect, enterprises need to find partners that can help deliver more value across the end-to-end customer journey. The nature of [...]

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GDPR Crackdown- A conversation starter on how to better use your data

Data is business fuel.  It drives how we run our operations, what products we create and how we market, sell, and distribute them. The value of the data stems from how it is gathered, analyzed, [...]

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What would Marshall Field do?

I marvel at the speed of change and innovation in the retail industry and often wonder what great entrepreneurs from the past like Marshall Field would think about how technology is changing the [...]