How can we help?

How can we help?

Our support team is here to assist you. Please browse our help center resources below to get started.

FAQs 

How to Videos

Log a Ticket (First time users, please register for support here.)

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*Please note: This offer is extended to US customers only.

 

Service Request Guidelines

Customers who report issues to TCS Digital Software & Solutions Group support can expect to receive response and resolution to their issues based on the severity and resolution times shown in the table below.

Severity Response Time Resolution Time Support Window
Level 1 30 minutes 8 hours 24 X 5
Level 2 2 hours 2 business days 24 X 5
Level 3 2 hours 5 business days 24 X 5
Level 4 2 hours 10 business days 24 X 5

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