How can we help?

How can we help?

Our support team is here to assist you. Please browse our help center resources below to get started.


How to Videos

For Support please send an email to time users, please register for support here.)

SPECIAL OFFER*: Sign up for a Free 30-day trial, register for support and get up to 5 hours of FREE STRATEGIC GUIDANCE with one of our TCS solution architects to help you determine your initial use case and candidate data sources.

*Please note: This offer is extended to US customers only.


Service Request Guidelines

Customers who report issues to TCS Digital Software & Solutions support can expect to receive response and resolution to their issues based on the severity and resolution times shown in the table below.

Severity Response Time Resolution Time Support Window
Level 1 30 minutes 8 hours 24 X 5
Level 2 2 hours 2 business days 24 X 5
Level 3 2 hours 5 business days 24 X 5
Level 4 2 hours 10 business days 24 X 5

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