Intelligent Urban Exchange (IUX)  for Workplace Resilience Guides Business Recovery and Continuity in the face of Major Disruption Like the COVID-19 Pandemic Normal, new normal, next normal – you [...]

  It has been proven over the years that credit unions and mortgage firms that get the customer experience right will, in turn, create engaged customers who are more likely to return to the [...]

In the recent times, due to the ongoing COVID-19 global pandemic, most of us have been confined to our homes. Our behavior, consumption patterns, and spending habits are shifting dramatically [...]

Water is a scarce commodity, also described as the “blue gold”. This precious resource is necessary for human survival and is widely used in all types of industries, from food [...]

Retail was struggling before COVID-19 hit. Over the past couple of years, there have been almost daily reports of stores closing and retailers going bankrupt. CNN Business reported that more than [...]

    Are you the same consumer you were in January 2020? Have your shopping patterns changed? Do you make the same number of trips to the same stores and buy the same items in the same [...]

Most global enterprises have a proven Enterprise Risk Management (ERM) solution in place that has served them effectively during natural and man-made crises. These systems identify events, help [...]

In the face of continuous disruption and a constant deluge of new data sources, businesses are under pressure to quickly turn raw data from multiple sources into actionable insights and deliver [...]

Customer Experience has become the focal point for how retailers deliver value to their customers. The classic four Ps of marketing (product, price, promotion, and place) have taken a back seat [...]

The world will not be quite the same place after the COVID-19 pandemic is over.  The sheer magnitude of disruption to business, civic and personal routines has left an indelible mark on each of [...]