It’s that time of year again. No, not for ugly sweaters, eggnog and holiday cards. It’s New Year’s resolution time, when retail bankers look back at the year’s successes and challenges and [...]

“The only man I know who behaves sensibly is my tailor; he takes my measurement anew each time he sees me. The rest go on with their old measurements and expect me to fit them.” – George Bernard [...]

Just like video killed the radio star, digital killed the doorbuster deals. Waking up at 3:00 am to stand in line outside of Walmart is no longer the only way to get a good deal on Black Friday. [...]

  It’s 10:00 am, two weeks before Thanksgiving, 2028. While enjoying my mid-morning cup of coffee, my personal virtual emissary initializes and reminds me that it’s time to get started on my [...]

By Seeta Hariharan, GM and group head, TCS Digital Software & Solutions Group   In advance of the European Union’s rollout of a major expansion of consumer digital privacy and [...]

For the fourth straight year, outdoor retailer REI is running its #OptOutside campaign. Once again on Black Friday they’ll close all 153 stores, suspend online transactions and give employees a [...]

I marvel at the speed of change and innovation in the retail industry and often wonder what great entrepreneurs from the past like Marshall Field would think about how technology is changing the [...]

With consumer-focused industries being transformed around us by digital technology, what does it take these days to get someone to change their behavior? I recently heard an interview with a [...]

When business leaders discuss with me the essentials of good customer service, I harken back to the late 19th and early 20 centuries. It was then that pioneering retailers such as Harry Gordon [...]

My parents used to say “If you don’t have the money in your wallet, you can’t afford it.” This was the mentality of the generation before credit cards became pervasive. And we’d probably all be [...]