The power is shifting from brands to consumers in the digital age and COVID-19 is accelerating that change. Consumers today have access to information anytime and anywhere, more choice and the [...]

Faced with the daily flood of news covering COVID-19 that some call the worst pandemic since the Spanish flu of 1918 that killed more than half a million people in the US alone, government and [...]

For the 50th anniversary of Earth Day, management consultancy Kearney conducted a survey of consumer attitudes toward sustainability and environmental impact twice, once on March 6 and again on [...]

Nothing clarifies what is truly vital, and what is not, like a crisis. This is especially true when daily routines, business-as-usual and even community health are threatened. At a time when the [...]

The prospect of a pandemic has been well known for years, but no one could have predicted the impact COVID-19 is having on our world. At times like these with everything in flux, it is difficult [...]

Banking has been around since the first currencies were minted in the 7th century BC and the business model has changed little over time. Yet with the advent of the internet and the [...]

In the rapidly changing environment of the COVID-19 crisis, banks and other financial institutions are facing a real-time test.  How are they responding to real customer needs, and how will that [...]

When Scandinavian Airlines System CEO Jan Carlzon was leading the turnaround of Scandinavian Airlines System in the 1980s, he recognized the critical importance of the countless interactions that [...]

As an avid traveler, I take great pleasure in discovering traditional cuisine and exploring local architecture. During a recent trip in Florence, Italy, I was able to try new dishes and visit the [...]

  Open banking is coming, and its arrival is not a question of if, but when. It’s already in Europe and the U.K. and savvy banks in the U.S. are getting ready now. Open banking–where [...]