What will make a retail bank successful in 2019 and beyond? The short answer– technical competency and a deep understanding of customers’ constantly evolving needs. Retail banks have to [...]

Perhaps not surprisingly, the term “retail apocalypse” has earned itself a Wikipedia entry. It’s defined as “The closing of a large number of North American brick-and-mortar retail stores, [...]

According to the agenda for NRF 2019, the world’s largest retail conference, there will be a major focus this year on customer experience and related technologies, processes and approaches. Just [...]

If your business has anything to do with retail you know NRF 2019 is upon us. “Retail’s Big Show” pulls in more than 35,000 attendees representing over 3,500 retail companies.   If you [...]

It’s that time of year again. No, not for ugly sweaters, eggnog and holiday cards. It’s New Year’s resolution time, when retail bankers look back at the year’s successes and challenges and [...]

“The only man I know who behaves sensibly is my tailor; he takes my measurement anew each time he sees me. The rest go on with their old measurements and expect me to fit them.” – George Bernard [...]

Just like video killed the radio star, digital killed the doorbuster deals. Waking up at 3:00 am to stand in line outside of Walmart is no longer the only way to get a good deal on Black Friday. [...]

  It’s 10:00 am, two weeks before Thanksgiving, 2028. While enjoying my mid-morning cup of coffee, my personal virtual emissary initializes and reminds me that it’s time to get started on my [...]

By Seeta Hariharan, GM and group head, TCS Digital Software & Solutions Group   In advance of the European Union’s rollout of a major expansion of consumer digital privacy and [...]

For the fourth straight year, outdoor retailer REI is running its #OptOutside campaign. Once again on Black Friday they’ll close all 153 stores, suspend online transactions and give employees a [...]