In the rapidly changing environment of the COVID-19 crisis, banks and other financial institutions are facing a real-time test.  How are they responding to real customer needs, and how will that [...]

When Scandinavian Airlines System CEO Jan Carlzon was leading the turnaround of Scandinavian Airlines System in the 1980s, he recognized the critical importance of the countless interactions that [...]

As an avid traveler, I take great pleasure in discovering traditional cuisine and exploring local architecture. During a recent trip in Florence, Italy, I was able to try new dishes and visit the [...]

  Open banking is coming, and its arrival is not a question of if, but when. It’s already in Europe and the U.K. and savvy banks in the U.S. are getting ready now. Open banking–where [...]

We’re all familiar with the increasing income inequality gap many countries are experiencing.  A similar phenomenon is occurring in the world of big data analytics: what we call the analytics [...]

Retail marketers have been personalizing customer messages and offers since the dawn of… retail. But doing it at scale, regionally, nationally, and globally requires data and automation. And now, [...]

I was once talking to my teenage son about his lack of gratitude for all that he had. I called him spoiled. His response? “Well, whose fault is that?” Did I give my precious child too much, too [...]

At the center of your net worth is a virtual pile of money. But our piles of money have become elusive. They are no longer residing in cash in a physical bank and people are making more [...]

When is a data lake not just a data lake?  When it comes pre-integrated with storage and ETL tools.   Sure, IT can buy the individual data lake components and go through the hard work of [...]

Here’s the conundrum:  Consumers want to be green.  They also want it fast.  But the two concepts are pretty much incompatible. How important is green?  According to the Global Sustainability [...]