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Physical Banking is Dead — Long Live Physical Banking!

Physical banking (as in walking into an actual brick-and-mortar branch office and speaking with real people) is going the way of 8 Track Tapes, dial telephones and Dodos.  The rise of online [...]

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When Financial Services Meets the Platform Economy: Turning Challenges into Opportunities

Banking has been around since the first currencies were minted in the 7th century BC and the business model has changed little over time. Yet with the advent of the internet and the [...]

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How Banks Respond to the COVID-19 Crisis Now Will Set Them up for the Future

In the rapidly changing environment of the COVID-19 crisis, banks and other financial institutions are facing a real-time test.  How are they responding to real customer needs, and how will that [...]

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There’s Still Time for Retail Banks to Get Out Ahead of Open Banking

  Open banking is coming, and its arrival is not a question of if, but when. It’s already in Europe and the U.K. and savvy banks in the U.S. are getting ready now. Open banking–where [...]

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The App that Will Help us Save our Financial Futures

At the center of your net worth is a virtual pile of money. But our piles of money have become elusive. They are no longer residing in cash in a physical bank and people are making more [...]

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Consumer Focus is an Award-Winning Formula for Enterprise Software

Most B2B software companies seem to make the enterprise buyer – not the consumer — their central focus. Yet being driven mainly by the needs of business clients rather than what it takes to [...]

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How Data Silos in Retail Banking Impact the Customer Experience

In a recent blog editorial meeting, I signed up to do a bit of research and write a blog about cybersecurity. Ironically, a week later, my bank account was compromised. I wasn’t looking for [...]

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Hyper-Personalization You Can Bank On

I log into my banking website and a chat bot pops up asking me how they can assist – that’s personal!  I walk into my local bank branch and the teller comments that my account balances are high [...]

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Changing Customer Needs Require Banks to Adopt New Business Models

Technology is rapidly changing the way business is done across all industries and retail banks must find better ways to respond to constantly evolving consumer needs. Traditional banking business [...]

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Mid-size Retail Banks are Winning the Customer Experience Battle

Online and mobile banking is on the rise. Millennials are embracing born-on-the-web alternatives to make payments and for checking and savings accounts and loans. Impending Big Tech rivals like [...]

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