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Banking Trends, Looking Beyond the COVID-19 Pandemic

The world will not be quite the same place after the COVID-19 pandemic is over.  The sheer magnitude of disruption to business, civic and personal routines has left an indelible mark on each of [...]

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Physical Banking is Dead — Long Live Physical Banking!

Physical banking (as in walking into an actual brick-and-mortar branch office and speaking with real people) is going the way of 8 Track Tapes, dial telephones and Dodos.  The rise of online [...]

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When Financial Services Meets the Platform Economy: Turning Challenges into Opportunities

Banking has been around since the first currencies were minted in the 7th century BC and the business model has changed little over time. Yet with the advent of the internet and the [...]

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How Banks Respond to the COVID-19 Crisis Now Will Set Them up for the Future

In the rapidly changing environment of the COVID-19 crisis, banks and other financial institutions are facing a real-time test.  How are they responding to real customer needs, and how will that [...]

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Connected Consumer Insights Can Boost Brands

When Scandinavian Airlines System CEO Jan Carlzon was leading the turnaround of Scandinavian Airlines System in the 1980s, he recognized the critical importance of the countless interactions that [...]

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How Regional Banks Can Harness Data to Deliver Hyper-personalized Customer Experiences

As an avid traveler, I take great pleasure in discovering traditional cuisine and exploring local architecture. During a recent trip in Florence, Italy, I was able to try new dishes and visit the [...]

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There’s Still Time for Retail Banks to Get Out Ahead of Open Banking

  Open banking is coming, and its arrival is not a question of if, but when. It’s already in Europe and the U.K. and savvy banks in the U.S. are getting ready now. Open banking–where [...]