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Rising from the Ashes of the Retail Apocalypse

Perhaps not surprisingly, the term “retail apocalypse” has [...]

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New Year’s Resolutions for Improving the Retail Customer Experience in 2019

According to the agenda for NRF [...]

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Europe’s New Privacy Rules May Have a Silver Lining: Improving Customer Experiences

By Seeta Hariharan, GM and [...]

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Changing Consumers’ Hearts and Minds in the Age of Digital Transformation

With consumer-focused [...]

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Long Live Retail Banks!

My parents used to say “If you don’t have the money in your wallet, you can’t [...]

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Connecting the Dots on the Customer Journey

In earlier times, marketers (like me) regularly utilized data that was [...]

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How will TCS Connected Intelligence Platform Power the Experience Economy?

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What’s a Lead Like You Doing in a Place Like This? Using Customer Segmentation for Omnichannel Nurture Success

What are you looking for at this very [...]

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Introducing TCS Connected Intelligence Platform: Harness the Power of Connected Consumer Intelligence™ to Create New Business Value

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Mother’s Day: Moment of Truth vs Connected Customer Experience

Within the TCS Digital Software and [...]