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Safety is the New CX, But then What?

Customer Experience has become the focal point for how retailers deliver value to their customers. The classic four Ps of marketing (product, price, promotion, and place) have taken a back seat [...]

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Banking Trends, Looking Beyond the COVID-19 Pandemic

The world will not be quite the same place after the COVID-19 pandemic is over.  The sheer magnitude of disruption to business, civic and personal routines has left an indelible mark on each of [...]

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5G and Big Data: A Winning Combination for Cities of the Future

According to some estimates, future 5G networks could have data transfer speeds up to 100 times faster than today’s LTE networks. This breathtaking speed will enable new kinds of [...]

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How Retailers Can Prepare for the Unknown: Back to School Edition

We are heading back to school (maybe) during an uncertain time. As the above meme suggests, even consumers have no idea what their purchasing behaviors will be next month. So how can retailers? [...]

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What’s Past is not Prologue: Retail Analytics in the age of COVID-19

Customer behavior today bears little resemblance to customer behavior yesterday, pre-pandemic. The predictive analytics retailers used to depend on for customer insights relied on historical [...]

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Build and Sustain a Resilient Business with Analytics

As the world starts to emerge from the initial impacts of COVID-19, it has become clear how critical it is for enterprises to have a 360-degree view of their enterprises to prepare for and [...]

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Physical Banking is Dead — Long Live Physical Banking!

Physical banking (as in walking into an actual brick-and-mortar branch office and speaking with real people) is going the way of 8 Track Tapes, dial telephones and Dodos.  The rise of online [...]

Being Better is Not Enough: How Retailers Can Thrive Now and in a Post-COVID-19 World

The power is shifting from brands to consumers in the digital age and COVID-19 is accelerating that change. Consumers today have access to information anytime and anywhere, more choice and the [...]

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Pandemics: Navigating the storm with Big Data

Faced with the daily flood of news covering COVID-19 that some call the worst pandemic since the Spanish flu of 1918 that killed more than half a million people in the US alone, government and [...]

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When It Counts, Can we Count on our Cities?

Nothing clarifies what is truly vital, and what is not, like a crisis. This is especially true when daily routines, business-as-usual and even community health are threatened. At a time when the [...]