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Banking Trends, Looking Beyond the COVID-19 Pandemic

The world will not be quite the same place after the COVID-19 pandemic is over.  The sheer magnitude of disruption to business, civic and personal routines has left an indelible mark on each of [...]

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How Retailers Can Prepare for the Unknown: Back to School Edition

We are heading back to school (maybe) during an uncertain time. As the above meme suggests, even consumers have no idea what their purchasing behaviors will be next month. So how can retailers? [...]

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Physical Banking is Dead — Long Live Physical Banking!

Physical banking (as in walking into an actual brick-and-mortar branch office and speaking with real people) is going the way of 8 Track Tapes, dial telephones and Dodos.  The rise of online [...]

Being Better is Not Enough: How Retailers Can Thrive Now and in a Post-COVID-19 World

The power is shifting from brands to consumers in the digital age and COVID-19 is accelerating that change. Consumers today have access to information anytime and anywhere, more choice and the [...]

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Retail Business as Unusual- How to Respond to Customer Needs ‘Now’ and in a Post-COVID World

The prospect of a pandemic has been well known for years, but no one could have predicted the impact COVID-19 is having on our world. At times like these with everything in flux, it is difficult [...]

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When Financial Services Meets the Platform Economy: Turning Challenges into Opportunities

Banking has been around since the first currencies were minted in the 7th century BC and the business model has changed little over time. Yet with the advent of the internet and the [...]

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How Banks Respond to the COVID-19 Crisis Now Will Set Them up for the Future

In the rapidly changing environment of the COVID-19 crisis, banks and other financial institutions are facing a real-time test.  How are they responding to real customer needs, and how will that [...]

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Connected Consumer Insights Can Boost Brands

When Scandinavian Airlines System CEO Jan Carlzon was leading the turnaround of Scandinavian Airlines System in the 1980s, he recognized the critical importance of the countless interactions that [...]

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How Regional Banks Can Harness Data to Deliver Hyper-personalized Customer Experiences

As an avid traveler, I take great pleasure in discovering traditional cuisine and exploring local architecture. During a recent trip in Florence, Italy, I was able to try new dishes and visit the [...]

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Hyper-personalize to Make the Jump to Lightspeed

Retail marketers have been personalizing customer messages and offers since the dawn of… retail. But doing it at scale, regionally, nationally, and globally requires data and automation. And now, [...]