Customer Experience Software Solutions

Customer Intelligence & Insights

Deliver Relevant Retail, Banking and Communications Connected Experiences

Customer Intelligence & Insights (CI&I) customer experience software solutions help organizations deliver the most relevant, connected experiences in real time across customers physical and digital worlds. They are designed to help enterprises identify and develop the relevant and compelling experiences customers are looking for today. TCS’ CI&I is fully integrated software designed specifically for:

  • Retailers
  • Banks
  • Communications Service Providers

CI&I collects and analyzes large volumes of structured and unstructured customer and operational data, providing the real time insights needed to deliver exceptional experiences across the customer journey—quickly and cost-effectively.

TCS Customer Intelligence & Insights Customer Analytics Software

CI&I industry-first solutions provide out-of-the box, industry-specific modular applications with pre-built use cases that drive early, practical and sustained results.

Customer Intelligence & Insights for Banking

Provides the actionable insights banks need to break down silos and transform themselves from product-focused to customer-centric enterprises. CI&I for Banking helps banks grow revenue and profits and respond quickly to competitive threats from both FinTech and traditional competitors.

Customer Intelligence & Insights for Retail

Helps retailers engage with customers in more relevant ways across all physical and digital channels—seamlessly and in real time. CI&I for Retail provides the insights needed to redefine the shopping experience, lower costs and increase the effectiveness of marketing initiatives with improved targeting.

Customer Intelligence & Insights for Communications

Helps Communication Services Providers (CSPs) improve the customer experience with relevant, personalized services and drive revenue growth with targeted cross-sell/up-sell and subscriber base management functions.


  • Supplies deep insights to create the connected customer experience
  • Delivers faster time to value with pre-built analytics, IoT-ready integration, and industry-specific dashboards
  • Complements existing IT investments through its modular architecture

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