Digital transformation can improve the relationship between customers and CSPs
Outlining five key success factors for communication services providers (CSPs) transforming for the digital age, this IDC report notes that the CSP “customer is driving the transformation to digital.” In seeking to reduce churn and attract new customers, “implementing a digital strategy is essential to survival.” A digital infrastructure can create a better customer experience, today and tomorrow.
- Focus on projects to improve differentiation
- Leverage customer insights all the time
- Consider a truly digital platform
To learn more download this white paper by Courtney Munroe from IDC.