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Rising from the Ashes of the Retail Apocalypse

Perhaps not surprisingly, the term “retail apocalypse” has [...]

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The Three Most Outdated Pitches You’ll Hear at NRF 2019

If your business has anything to do with retail you know NRF [...]

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Old Measurements Don’t Fit: How to Tailor Real-time Connected Customer Experiences

“The only man I know who behaves sensibly is my [...]

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The Bright Horizon of Black Friday

Just like video killed the radio star, digital killed the doorbuster [...]

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Long Live Retail Banks!

My parents used to say “If you don’t have the money in your wallet, you can’t [...]

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Guidebook for the Retail Customer Journey

As we continue to watch a few top retailers gobble up [...]

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When Generic Insight isn’t Enough, Even When It’s Beautiful

Today, marketers are confronted with endless [...]

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Connecting the Dots on the Customer Journey

In earlier times, marketers (like me) regularly utilized data that [...]

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Information Booth 2.0: Curating Digital Experiences for the Connected Consumer

Each weekend [...]

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Banking in the Era of the Connected Customer: How to improve customer experience, drive operational excellence, and increase marketing effectiveness – all at the same time

In 1995, strategy gurus and marketers ran to bookstores, or [...]