Embrace Disruption – How Retail Banks Can Thrive in the Connected Economy
The rise of the connected economy provides new challenges and opportunities for banks.
To thrive, banks must deliver customer experiences that are part of a larger promise of value. Customers’ don’t set out to buy a mortgage, they set out to achieve new home ownership, and that requires products and services beyond financing alone.
Forward thinking banks are forging partnerships to deliver connected customer experiences that go beyond their own products and services, enabling them to build lasting customer loyalty and increased growth.
In this webinar, guest speaker IDC Analyst Jerry Silva, and TCS Global Industry Lead, Phil Minasian, will discuss how to:
- Leverage technologies like AI, IoT, blockchain and Open APIs to build deeper engagement and deliver relevant connected experiences.
- Build and connect to an ecosystem of partners to share insights and deliver new levels of value.
- Seize opportunities presented by industry developments such as Europe’s Payment Services Directive (PSD2) to grow new revenue streams and increase customer loyalty through transparency.
IDC Financial Insights
Jerry Silva is research director for IDC Financial Insights responsible for the global retail banking practice. Mr. Silva’s research focuses on technology trends and customer expectations and behaviors in retail banking worldwide. Mr. Silva draws upon over 25 years experience in the financial services industry to cover a variety of topics, from the back office, to customer channels, to governance in the technology shops at financial institutions. His work for both institutions and vendors gives Mr. Silva a broad perspective in technology strategies.
Previous Experience: Previously, Jerry ran his own technology consulting company, PG Silva Consulting, assisting both vendors and institutions with the development, marketing, acquisition and deployment of technology solutions in financial services. Prior to that, Mr. Silva was responsible for product strategy at S1 Enterprise in Atlanta, creating solutions for consumer and small business online banking, mobile banking, and payments. Jerry was also research director at Boston-based TowerGroup, where he helped create and grow a successful retail banking research practice. His banking background includes 16 years of direct experience running technology shops and transformational projects for First Chicago, BayBank, and BankBoston.
TCS Global Industry Lead
Phil leads TCS Digital Software & Solutions Group’s (DS&S) industry efforts across the banking, retail and telecommunications verticals. He brings to DS&S a wealth of experience cutting across top-tier strategy consulting and operating experience, as well as depth in multiple disciplines from strategy and marketing to product management and front line performance management.
Previous Experience: Prior to TCS, Phil was VP Strategy & Analytics at PCD, a mobile device distributor, where, with the CEO, he spearheaded a corporate transformation centered on leveraging analytics to streamline operations and improve PCD’s ability to serve its customers. Prior to PCD, Phil was a Senior Executive Advisor at Katzenbach Partners and at Booz & Company. Phil also led the North American IT, tech and telecom practices at Monitor Group, a leading corporate and business strategy consultancy.